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FREE DELIVERY ON ORDERS OVER £55.00
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Contact Us
Questions regarding our products or existing orders and need to get in touch? Please email us at info@kildayandco.com
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You can also get in touch via social medias, just drop us a DM!
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Please give us a follow to keep up to date!
Delivery
As all of our products are handmade to order, our current processing time is 14-21 days (excluding bank holidays), although, we aim to dispatch as soon as possible.
UK Shipping
International Shipping
Tracked 48 hr 2-3 working days International Tracked 3-5 working days (Europe)
Tracked 24 hr 1-2 working day International's Tracked 5-7 working days (Worldwide)
Free over £49.99 2-3 working days
Please note, delivery time are applicable only after the item/s ordered have dispatched.
The shipping times stated above are only an estimate and not a concrete timescale. These can vary dependant to the postal services efficiency and also are likely to be effected by bank holidays, factors that are beyond our control. If purchasing for a specific occasion, we recommend ordering as soon as possible to allow enough time.
Returns & Exchanges
At Kilday&Co, we value our customers' satisfaction above all else. That's why we offer a straightforward and hassle-free returns and exchanges policy. We hope you love your items you receive, however, we understand that sometimes you may need to return or exchange an item and we want to make that process as easy as possible for you.
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Exchanges or cancellations;
If you would like to cancel your order please contact us within 48 hours of order confirmation email.
If you would like to make an amendment to your order, please contact us within 24 hours of order confirmation email so we can help you alter your order as soon as possible.
If you would like to make any exchanges or returns, please contact us via email (info@kildayandco.com) within 14 days of receipt.
Please note- items can only be exchanged or returned if unused and in the original condition and packaging as received with all tags, labels intact. This doesn't include products that arrived damaged.
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Returns & Exchanges Policy:
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We want you to be completely satisfied with your purchase from us. If for any reason you need to return or exchange an item, please follow the steps below:
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Step 1:
Before returning, make sure that the product is in its original condition, unused and undamaged. *This excludes items damaged upon arrival*
Please contact us within 14 days of receipt so that we can locate your order and know when to expect the returned goods.
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Step 2:
Pack the items you wish to return/exchange in their original packaging, if possible.
Please include your order number and name under purchase to help us identify your order.
Return the items to the following address:
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Kilday&Co
The Studio
17 Newlands Road
Darlington
DL3 9JL
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Step 3:
After we receive your return, please allow 3-5 working days for us to carry out necessary quality control and issue a refund (if eligible). Refunds are made to the original method of payment, less original delivery charges. Delivery charges are non-refundable, unless the item received is damaged, defective, or incorrect.
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Step 4:
We will notify you via email once a refund has been issued. Please allow 5-7 business days for the refund to appear in your account.
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Please note that items purchased from a stockist must be returned or exchanged through them.
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Damaged upon arrival
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If your item arrives damaged or faulty, please contact us via email immediately with the below;
- Order reference number
- Name
- Quantity of the damaged item(s)
- Clear photo(s) of the damage or fault.
We will advise you on whether or not to return the item.
Please note that all claims for orders arriving with damaged items must be made within 48 hours of the delivery date.
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Unfortunately, we are unable to give refunds on unwanted items returned later than 14 days from receipt or damaged items not notified to us by email within 48 hours of receipt.
This does not affect your statutory rights
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Privacy Policy
Customer Privacy Policy
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We value your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and how we protect it. By using our website, you agree to the terms of this policy.
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Information We Collect
We may collect the following information:
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Name, email address, phone number, and other contact information
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Demographic information such as postal code
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Payment information
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Other information relevant to customer surveys and/or offers
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We collect this information in order to:
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Fulfill orders and provide customer service
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Send promotional emails about new products, special offers, or other information we think you may find interesting (if opted in to)
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Improve our products and services
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Customize our website according to your interests
We do not sell, rent, or lease your personal information to third parties.
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Cookies
We use cookies to personalize content, provide social media features, and analyze our traffic. By using our website, you consent to our use of cookies.
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